Client care
Shipping & Returns
Last updated October 7, 2026
Preparation
Each order is inspected, wrapped and boxed by hand before it leaves us. Orders are dispatched within 3 to 5 business days; pieces carrying your initials within 5 to 7 business days.
Delivery
Every order travels by tracked, insured express courier and needs a signature on arrival. Your tracking number is sent by email on the day of dispatch.
| Destination | Delivery after dispatch | Wallets & belts | Bags |
|---|---|---|---|
| United States & Canada | 4–7 business days | Complimentary | US$35 |
| United Kingdom & Europe | 3–6 business days | Complimentary | US$35 |
| UAE & Gulf states | 2–4 business days | Complimentary | US$25 |
| Australia & New Zealand | 4–7 business days | Complimentary | US$40 |
| Rest of the world | 5–9 business days | Complimentary | US$45 |
Delivery times are estimates from the courier and may extend during customs clearance or public holidays.
Duties and taxes
Prices are shown without import charges. Any duty, import VAT, GST or customs fee set by the destination country is collected by the courier before delivery, and the courier will contact you directly if a payment is due. Refused parcels are returned to us; the original shipping cost and any return charges are deducted from the refund.
- United States: duty-free entry for low-value parcels has been suspended, so import charges may apply to any order.
- European Union: import VAT applies, and a flat customs charge applies to low-value parcels.
- United Kingdom: import VAT and any applicable duty are collected on arrival.
- Elsewhere: charges follow local customs rules and thresholds.
Returns
An unused piece in its original condition and packaging may be returned within 30 days of delivery. Write to info@vantorri.com with your order number and we will send return instructions.
- Refunds are made to the original payment method within 10 business days of the piece reaching us.
- Return shipping is paid by the customer unless the piece arrived faulty or incorrect.
- Pieces carrying personalised initials are made for you alone and cannot be returned unless faulty.
Exchanges
For a different size or colour, contact us within 30 days of delivery and we will arrange an exchange, subject to availability.
Faulty or damaged pieces
If your order arrives damaged or faulty, email photos to info@vantorri.com within 7 days of delivery. We will repair, replace or refund it at no cost to you.