Terms of Sale

These terms apply to every purchase from vantorri.com. The seller is [LLC LEGAL NAME], a limited liability company formed in [STATE OF FORMATION], United States, trading as House of Vantorri (“VANTORRI”, “we”, “us”). Our address is [REGISTERED ADDRESS]; telephone [PHONE NUMBER]; email info@vantorri.com. When you place an order, you agree to these terms.

We sell to buyers in the United States and the European Union.

• After you order, you receive a confirmation by email. That email confirms we have received your order. Your order is accepted, and a contract is made, when we email you that your jacket has shipped.
• We may contact you to confirm your details before dispatch.
• We may cancel an order if:
  • it cannot be confirmed;
  • an item is unavailable;
  • a price was listed in error;
  • we suspect fraud.

  If we cancel, any payment made is refunded in full.

• All prices are in US dollars.
• Any sales tax or VAT we are required to collect is shown at checkout before you pay.
• We accept credit and debit cards and PayPal. Payments are processed by our payment providers on their secure pages; we do not see or store your full card number.
• Import duties and customs charges are dealt with as set out in section 4.

Delivery times and fees are set out on our Delivery & Returns page. Delivery times are estimates in working days. We ship within [X–Y] working days. If we cannot ship within the time we gave you (or, where we gave none, within 30 days), we will tell you and give you the choice to agree to the delay or to cancel your order. If you cancel, or if we cannot ship at all, we refund you in full to your original payment method within 7 working days.

Duties and taxes on parcels entering your country: [DUTIES & TAXES]

The jacket is at your risk from the moment it is delivered to you (or to someone you have named to receive it).

You can cancel before dispatch at no cost. After dispatch, the returns policy applies. If you are in the European Union, your right of withdrawal (section 7) applies in addition.

• You can return or exchange a jacket within 14 days of delivery if it is unworn and unaltered, with its tags and original packaging.
• Exchanges for another size or colour are free of charge on our side. For a change-of-mind return, you pay to send the jacket back unless we have agreed otherwise, and we charge no restocking fee.
• Each returned jacket is inspected. A jacket that has been worn, altered or damaged after delivery may be refunded less the loss in its value, or sent back to you.
• Write to us at the email address in section 13 to start a return.

If you are a consumer in the European Union, you have the right to withdraw from your contract within 14 days, without giving a reason. The period runs for 14 days from the day you (or a person you name, other than the carrier) take physical possession of the jacket.

To withdraw, tell us clearly of your decision: use the “Withdraw from contract” function on our website, email us, or use the model withdrawal form on our Delivery & Returns page. You may use any clear statement. Send the jacket back to us without undue delay, and no later than 14 days after you tell us.

We refund all payments received from you, including standard delivery costs, within 14 days of the day we are told of your decision. We may withhold the refund until we have received the jacket back, or until you show proof that you have sent it, whichever is earlier. You pay the direct cost of returning the jacket. You are liable for any loss in its value that results from handling beyond what was necessary to establish its nature, characteristics and functioning.

Tell us as soon as you notice the problem, and within 14 days of delivery for damage in transit, with clear photos of the jacket and of the packaging. Once confirmed, we replace the jacket or refund it in full, and we pay for the return. This does not limit your statutory rights.

Refunds are made to the card or PayPal account you paid with, within 14 days of the return reaching us (for withdrawals in the European Union, within the 14 days set out in section 7), less any amount stated above.

• Limited warranty: [WARRANTY TERM]
• If you are a consumer in the European Union, you have a legal guarantee of conformity of at least two years from delivery under EU law (longer in some countries). A defect that appears within the first year (or longer, where your country provides) is presumed to have existed on delivery. This legal guarantee is free, applies in addition to any warranty or repair promise we give, and nothing in them reduces it.
• If you are a consumer in the United States, you also have the rights the law of your state gives you.
• For anything outside these rights, we can advise on repair. Write to us with photos and we will tell you what is possible and any fee before work begins.

• We describe and photograph our jackets as accurately as we can.
• Colours can look slightly different between screens.
• Leather is a natural material. Grain, tone and small marks differ from hide to hide, and a distressed finish varies from jacket to jacket. These are part of its character and are not faults.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, or any right you have as a consumer that cannot be waived. Where the law allows, our responsibility for any order is limited to the amount you paid for it.

These terms are governed by the laws of [STATE OF FORMATION], United States, and disputes with buyers in the United States are for the courts of that state. If you are a consumer in the European Union, you keep the protection of the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in the courts of that country; we will only bring proceedings against you there.

We are not obliged to use, and have not committed to, an alternative dispute resolution body. If something goes wrong, please contact us first at info@vantorri.com. Consumers in the European Union can also turn to their national consumer authority or the European Consumer Centres Network.

info@vantorri.com